Support Process

Our Modern Office IT Support Packages help clients with between 10 and 50 employees address those unexpected problems that seem to always arise at the worst moments. PC Tech Support clients can rest assured that they will be able to continue running their computer systems smoothly with us as their technical backup.

Our Simple, Easy-to-use Support Ticket Process from Start to Finish

1. Please email us at with any problems or concerns.

4. Ticket Processing

Our IT support team begins to evaluate the problem to decide on the best approach. The goal is to settle the issue as quickly and easily as possible.

2. Automatic Acknowledgment

Upon receiving your email, we will send you an automatic acknowledgement confirming receipt of the email.

5. Response

Unlike some tech support providers, we always contact clients directly. Expect communication to begin as soon as your support representative starts working on the service ticket.

3. New Service Ticket

We send you a ticket number with your request for service. Feel free to track your request via the PC Tech Support Ticket Portal using the assigned ticket number.

6. Automatic Updates

It is important to us for you to be kept in the loop; thus, we automatically update you of all progress made on the ticket. At no time will you be uninformed of the status of your request.

***Two Special Requests to Help Us Better Serve You***

1. Ticket-Related Responses

At times, you may need to respond to an issue already in the system. It may also be the case that you need to update a request for assistance. No problem.

Please REPLY to the email notification we have sent you. There is no need to create a totally new email. Following this rule helps us keep better track of all correspondence to your ticket. As always, our goal is to serve you as best as possible.

2. Unrelated Responses and New Issues

If you do need to notify us of a problem unrelated to an existing ticket, then by all means do so. Just send us a NEW EMAIL at Upon receipt, we will begin solving the new issue in addition to the previous ticket.